Technology

EVGA warranty changes & Step Up program downgraded, Is the company making up for their losses?

It appears EVGA is trying to adjust financially to the company’s declines over the past year. Perusing Reddit, users are highlighting EVGA changes that took effect last week, raising the cost of warranties and extended restrictions for EVGA added to the EVGA Step-Up Program.

EVGA will likely feel a hit of bugs from 2021, and make financial changes for 2022 to help adjust to losses

First, let’s discuss the changes EVGA has made to the extended warranty program.

First HD images appear online showing GeForce RTX 3050’s GA106-150 GPU

EVGA Changes Extended Warranties, Offers 5-7 Years Warranties, Increases Prices

Reddit user exaltare has warned platform users that EVGA has raised prices for extended 5-year warranties, included a new 7-year extended warranty program, and eliminated 10-year extended warranties. The table below shows the cash changes compared to the previous cost of the current changes that started just three days ago.

Comparison Chart on EVGA Extended Warranty (Before and After Jan. 6, 2022)

MSRP Original document for 5 years before 2022 New 5-year policy for 2022 New 7-year policy for 2022 Ten Year Policy (cancelled as of January 6, 2022)
Less than $200 10 bucks $16 $24 $20
Less than $300 $15 $24 $36 $30
Less than $400 $20 $32 $48 $40
Less than $500 $25 $40 $60 $50
Less than $800 $30 $64 $96 $60
Less than 1000 dollars $30 $80 $120 $60
Less than 1500 dollars $30 $120 $180 $60
1500 dollars and above $30 $160 $240 $60

The additional terms and conditions also changed significantly from 2013 to 2022, particularly with changes in the market.

EVGA Warranty, before January 2022.

EVGA needed to reformulate its extended warranties policy, not only to represent the new 7-year option but also to remove confusion in terms of purchasing outside of EVGA and its partners.

This is critical, not only because of the current market for graphics cards and computer components in general but also with the persistence of EVGA issues since July 2021. Readers will remember that EVGA had broken GPUs when the Amazon brand was testing its first foray into MMO gaming, a new world . After the backlash the company received, they began offering an advanced RMA to find a solution to the problem that would satisfy players. Unfortunately, the company started charging similar prices for existing GPUs on the black market during the RMA process. EVGA eventually offered a BIOS update to fix affected RTX 3090 FTW3 GPUs with build issues. The company admitted that poor PCB solder designs of the RTX 3090 series were also responsible for the problems that arose.

To continue adding fuel to the fire, EVGA also received a negative reception when the company made the decision to sell its RTX 30-series graphics cards to new consumers, causing anyone in the waiting list to be pushed back while the company sold to new consumers. Shortly after that decision, EVGA canceled the sales they were going to make to satisfy an already loyal consumer base, as well as improve the waiting list process.

NUC 12 Extreme “Dragon Canyon” spotted Intel CES booth, LGA 1700 socket and ARC Alchemist discrete GPU support

Finally, for a mistake that wasn’t theirs, a shipment of EVGA cards on its way from the company’s California distribution center was stolen. The company stated that it would be easy to trace the cards through the serial numbers on the stolen shipment.

EVGA Step-Up Program limits specific models, convincing users to purchase high-cost GPUs

The EVGA Step-Up Program allowed consumers waiting in the queue to upgrade from the graphics card they were currently waiting to receive, in order to get a new model as soon as it became available. Three days ago, the manufacturer updated its restrictions on the policy, limiting consumers to the choices of EVGA GPUs they could choose. This information was posted on Reddit by user flamingpanda2018. It should be noted that this does not currently affect any user who applied for the Step-Up Program before January 2022.

However, this decision from the manufacturer severely limits the cards you can “step up” depending on which graphics card you buy. Speculation about the change is likely due to the surge in consumers choosing to buy lower-end GPUs, and then switch to the premium RTX 30 series card.

EVGA’s Step-Up Program, effective January 6, 2022.

It is not clear whether EVGA’s current decisions are due to the difficulties it has faced over the past seven months, or whether they are due to changes caused by restrictions on access to computer components from shortages that affect all companies around the world.

Sources: Reddit (1,2), Internet Archive

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