Taylor Swift fans are suing Ticketmaster over pre-sale disasters for the Eras tour

The only people more mad at Ticketmaster than Taylor Swift are her fans – a few dozen of whom are now suing for being left out of the chaotic presale for her “Eras” tour.

Coming from across the country, fans want what they think Ticketmaster is paying dearly for bots and scalpers to royally screw up the pre-sale event on November 15th. As we reported, millions of fans had to wait for hours in a digital “lineup” hoping to snag seats – but the vast majority of them didn’t even get a whiff of a single ticket.

According to documents obtained by TMZ, Ticketmaster was supposed to send “verified” Taylor Swift fans a code on November 14 that would give them access to the pre-sale event – but the angry fans say thousands of them aren’t getting either have a code or incorrect codes were sent.

In the lawsuit, they accuse Ticketmaster of willful deception because the company controls both the primary ticketing market and the secondary market — aka scalpers. Fans claim Ticketmaster was “eager to” give scalpers access to presale… Ticketmaster would charge additional fees every time a scalper resells a ticket.

Translation: Ticketmaster’s double-dipping with scalpers while leaving Taylor’s true fans with nothing.

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The Justice Department is investigating Ticketmaster’s parent company amid fast-moving drama

Even if you don’t intentionally buy Ticketmaster accustomed to scalpers and bots — at least fans are saying the company was inept … in that it was ill-prepared for the spate of Swifties who would try to get tickets to Taylor’s first tour since the Covid pandemic.

As we’ve told you before, Taylor herself called Ticketmaster about this issue… and said the company had reassured her and her team that they could handle the number of fans.

Fans have accused fraud, price-fixing and antitrust violations…as they claim Ticketmaster is the only game in town when it comes to big concert venues that can host artists as big as Taylor.

They are suing in LA County — where Ticketmaster’s parent company, Live Nation, is headquartered — to recover the “illegitimate profits” Ticketmaster amassed during the presale disaster. They also want the court to fine the company a civil penalty of $2,500 per violation… just to teach them a lesson.